02 · Property management
Coordinating maintenance in a let property
Example project
Demonstration only — not a completed IM-Development project.
An illustrative example of organising a repair after a tenant reports a problem.
- Property type
- Let two-room flat
- Location
- Not specified (hypothetical)
Objective
To fix the issue promptly, agree the cost with the owner beforehand and keep the tenant informed.
Starting point
In this scenario the tenant reports a leak under the kitchen sink. The owner is not nearby and has no trusted technician, and with poor communication a small issue can become more expensive.
Illustrative sequence of work
- 01Collecting photographs and a description from the tenant and a first assessment of urgency.
- 02A technician''s visit and a written quotation.
- 03Agreeing the quotation with the owner before work starts.
- 04A check after the repair and a short entry in the property''s maintenance log.
Expected outcome (illustrative)
The expected deliverable is a traceable repair with an approved cost and a record for future decisions. This demonstrates the process; it is not a report of work carried out.
Other cases
- Example project
Handing over a flat for a long-term let
Three-room flat
A sample of how an organised handover of a property to a new tenant can look.
View case